Thank you for visiting Tamjid Tex (the “Website”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting any personal data you share with us. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit and make purchases through our Website.
1. Information We Collect
a) Information you provide to us.
- When you place an order, you provide your name, billing address, shipping address, mobile phone number, email address, and payment method (for example – if you pay online).
- If you contact us via a form or email (e.g., for support, returns, inquiries) we collect the content of your message and your contact details.
- If you create an account (if applicable) we may collect a username/password.
b) Information we automatically collect.
- When you visit the Website we may collect technical information such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
- We may collect information about your visit, including the full URL clickstream to, through and from our Website (including date and time); pages you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
- We may use cookies and similar tracking technologies to collect this information.
c) Information from third parties.
- If you pay with a third-party payment processor, that processor may share data necessary to complete the transaction (for example your billing details and transaction ID).
- If you use social login or other services (if offered) we may receive information from those services depending on the permissions you grant.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your order, including to manage payments, refunds and returns, and to send you emails or messages about your order status.
- To communicate with you about our products, services, offers, promotions, updated features and events (if you agree to receive them).
- To enable you to access and use the Website’s features, and create and manage your account (if applicable).
- To improve our Website, services, and customer experience (for example by analysing how users use the Website and what we can improve).
- To ensure compliance with our terms of service, for fraud prevention, credit risk reduction and other security purposes.
- To personalise content and offers for you, and to send relevant marketing (only if you have opted in).
3. Disclosure of Your Information
We may share your personal information with third parties for the purposes described in this policy. These may include:
- Service providers who perform functions on our behalf (for example payment processors, delivery/courier services, IT hosting providers, analytics providers).
- Legal or regulatory authorities when required by law, regulation, or legal process (for example to respond to a court order or government regulation).
- Business transfers: if we reorganize or sell part or all of our business, your personal data may be transferred to the relevant third-party in that transaction (subject to confidentiality protections).
- In other circumstances, only with your explicit consent.
We will not sell your personal data to third parties for direct marketing without your consent.
4. Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons, pixels, local storage) to collect information about your browsing behaviour and to improve and personalise your experience on our Website. Cookies may also help us with security, analytics and system performance.
You can disable cookies via your browser settings; however, doing so may affect the functioning of the Website (for example you may not be able to make purchases or use certain features).
5. Data Security
We use commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no internet transmission or storage system can be 100% secure — we cannot guarantee absolute security of your information.
6. Data Retention
We will keep your personal information for as long as necessary to fulfil the purposes for which it was collected (including satisfying any legal, accounting or reporting requirements). If you ask us to delete your personal data (to the extent required by law), we will do so unless we are required to keep it for legal or legitimate business reasons.
7. Your Rights
Depending on your jurisdiction and applicable law, you may have the following rights regarding your personal information:
- To access the personal data we hold about you.
- To correct or update your personal information.
- To request deletion of your personal information (subject to legal obligations).
- To object to or restrict processing of your personal information.
- To withdraw any consent you previously gave us for data processing (where processing is based on consent).
- To lodge a complaint with a supervisory data protection authority.
If you wish to exercise any of these rights, please contact us using the contact details given below.
8. International Transfers
If you are visiting our Website from outside Bangladesh, please note that your data may be transferred to, stored and processed in countries outside your own jurisdiction. By using the Website, you consent to such transfers.
9. Children’s Privacy
Our Website is not directed to children under the age of 18. We do not knowingly collect personally-identifiable information from children under 18. If we become aware that we have collected personal information from a child under 18 we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: [insert email address]
- Phone: [insert phone number]
- Address: [insert business address]
By using our Website and/or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal information as described above.